Our guarantee
At HallPass, we want you to love every bite. If you're not satisfied with a HallPass product purchased directly from our website, we'll work with you to make it right.
Depending on the situation, we may offer a replacement product, recommend another HallPass product, or provide a refund.
Please note that this Satisfaction Guarantee applies only to purchases made directly through the HallPass website. Products purchased from retailers or other third-party sellers are subject to the return policies of those sellers.
How to request support
If you experience an issue with your order or product, please contact our customer support team.
To help us review your request, please include:
- Your order number
- A brief description of the issue
- Photos of the product or packaging, if applicable
Providing complete information helps us resolve your request as quickly as possible.
Guarantee guidelines
HallPass reserves the right to verify purchase information, request proof of purchase, and decline claims in cases of suspected fraud, abuse, or misuse of this policy.
This Satisfaction Guarantee does not apply to wholesale orders. If you are a wholesale partner, please contact our wholesale support team for assistance with damaged products, replacements, or order-related questions.
We may update or discontinue this Satisfaction Guarantee at any time.
Contact us
Questions about our Satisfaction Guarantee?
Email: support@hallpasscandy.com
Phone number: (516) 689-2372